Free Shipping & Returns

How Do I Return An Item?

Essse Caffe S-Class Espresso Machines (Capsule Machine)

*Please note: Customer is responsible for any shipping and handling costs for sending machine in to repair.

  • 1 year warranty from the date of purchase
  • Warranty covers parts and labor only
  • Non-refundable or exchangeable item

Damaged Merchandise

Please note that you are responsible for all shipping and handling costs and damages when returning an item.

  • If receiving a damaged item, we ask that you please contact us immediately to initiate a return or exchange procedure.
  • We ask that you carefully package the item(s) to protect it from any damages that could be caused during shipping.
  • Kindly keep in mind we try our absolute best to assist our customers as fast and efficiently as possible to keep all of our customers happy. We require 24 to 48 hours for review after you initiated a return or exchange to gather information pertaining your order.

Shipping

  • FREESHIP* code only applies to coffee orders over $99.99 before tax.
  • Return shipping labels are not provided.

Return Address:
Mati Coffee
681 Chase Ave
Elk Grove Village, IL 60007
www.maticoffee.com | Ph: (847) 545-9605

FREE SHIPPING!

on orders of $99.99 or more

Simply look for the  logo to enjoy free shipping on select coffee products throughout the store.


If the items in your order, which qualify for 'Free Shipping' total $99.99 or more, your order ships FREE when you apply the "FREESHIP" code before check out.

Note: Free Shipping does not apply to machines or international orders at this time.