FAST REPAIRS BECAUSE WE CARE
If your espresso or coffee machine is in need of repair come see us today!

For Machines Being Shipped In:
If you are out of state, you can ship the machine directly to our warehouse at the address listed above. Please include all of your contact information including a phone number as well as a short description of the problem you are having with the machine. We recommend using a brand new, sturdy box for shipping. Please ensure that you double bubble wrap the machine and tape down any loose ends such as the drip tray, water tank, etc. If you have any questions please feel free to call us at: 847-545-9605 or e-mail us at: [email protected]

Please click on the button below to get started on the repair quest. Please include this form inside the shipping box.



If you can't access the form please reach out to us.

• Insure your shipment for the value of your coffee and/or equipment with your freight carrier. This includes packing your machine and/or equipment in accordance with insurance requirements for carrier’s damage coverage policy. **We suggest using FedEx or UPS.**
• Please double box your machine and/or equipment.
• Include all accessories for testing of machine and/or equipment.
• Include the Repair Request Form or a note with your contact information inside the box (name, phone number, address).
• Include a brief description of the problem you are having with your machine and/or equipment.

Diagnosis:
When you drop off your machine at our repair shop, we will provide you with an update on the diagnosis and a quote within 5-10 business days from the day of drop off. Once diagnostic repair quote is provided to customer, customer has seven (7) days to approve or decline repair. (The approximate turn around time for repairs is usually 5-10 business days, although during peak times it may take up to 3 weeks.)

Any machine left at Mati Coffee's possession for more than 90 days from diagnostic quote date will be deemed abandoned and will be disposed of unless prior arrangement has been made with and agreed by Mati Coffee.

Labor:
Labor charges will vary depending on the machine model and parts needed to be replaced. When checking in your machine, we charge a non-refundable diagnostic fee of $90.00 - $150.00 (depending on the type of machine) which is applied towards the repair cost, should you move forward with the service. We will then contact you within five to ten business days to give the estimate for the repair.

Warranty:
Replaced parts by Mati Coffee have a three month warranty. Electrical parts such as a power board, display screen & etc. are not covered by Mati Warranty. Warranty DOES NOT COVER; misuse, abuse, negligence, power surges, shipping damage, problems caused by freezing temperatures, or parts NOT included on the repair invoice. There are no returns or refunds for completed repair services. Machines are completely tested before the customer is called. Once picked up from Mati Coffee's possession, Mati Coffee is not responsible for any damages.

Machine Pick-up and/or shipping back to customer:
Mati Coffee will contact customer by phone to provide repair estimate, and arrange pick-up. The customer has seven (7) days from the date of call by Mati Coffee to pick up. For machine's being shipped back, payment must be provided prior to machine leaving Mati Coffee shop.
Any machine left in Mati Coffee's possession for more than 90 days from invoice date, will be deemed abandoned unless prior arrangement has been made with and agreed by Mati Coffee.
*The customer is responsible for all shipping charges to and from our workshop. If a customer is local, he or she is responsible for delivery and pick up of the machine.

We are there when you need US, and we MAKE THE DIFFERENCE!